Why Empathy is Important
Empathy can improve trust and communication, and shows someone that you genuinely care for them. Expressing sincere understanding when engaging with a cancer patient is a form of support. And the more social support someone has during a tough time, the better they may cope. Empathy can also help create a safe space so that patients feel more comfortable sharing their experiences with you. This can drastically improve the patient-physician relationship, and lead to higher quality care. In fact, studies show that clinical empathy can lead to higher rates of diagnostic accuracy, therapeutic adherence, patient and physician satisfaction, and time efficiency.
How to Practice Empathy
Be Present
Help the patient understand their medical situation, and give them time to process their feelings.
Listen Actively
Dynamically respond to the needs of the patient. Be willing to hear the challenges that they are facing. Be open to the feelings and experiences the patient wants to share. But also remember to give the patient time to think. Quiet time is not always bad, and is actually normal—so do not feel pressured to talk through the silence.
Body Language Matters
Mirror the patient’s phrasing and physical position. Try to stay at the patient’s eye level, and avoid towering over them. Be aware of where in the room you are situated. If you are hovering near the door, the patient may feel rushed and overlooked.
Express Simple Understanding
Try to understand things from the patient’s perspective, and let them know that. Use affirmative phrases like, “I understand this is a tough situation for you, how can I help?” and “what you are saying makes sense to me.”
Practice Cultural Sensitivity
Each patient’s unique socioeconomic background, cultural upbringing, and religious beliefs can factor into their behavior and thought process. Be respectful of that, even if it is different from your mental framework.
Remember, empathy is a skill—and that practice makes perfect!
Avoid These Pitfalls
- Everyone has different ways of coping during a crisis. So, every cancer patient’s reaction to their diagnosis, treatment and recovery will be unique. Do not be judgmental of how one chooses to heal.
- Oftentimes, cancer patients and their family are extremely fatigued. Be aware of their energy and engagement level when interacting with them.
- Do not take it personally when a patient is not in a good mood. A cancer diagnosis can be extremely stressful, so it is only natural if your patient is upset.
- Be sure you are expressing empathy, not pity.
While medicine is key to healing, next time, try treating your patient with a large dose of empathy too!
Top Questions for Your Doctor
Access our list of the most important questions to ask your physician at your next appointment.
